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Registering
Domain Names - FAQ
Before
your register...
- What
is a domain name?
- How
can you sell domain names for $20.00 when most
others charge $35.00 or more?
- Once I
have a domain name, how can I make changes to it?
- Why
does pricing of domain names differ from registrar
to registrar?
- What's
the difference between an Suresurv.com registered
domain name and a Network Solutions (NSI)
registered domain name?
- Registry?
Registrar? Registrant? What do these words mean?
- Do
you provide money back guarantee?
- I
do not want to communicate my credit card number
over the internet, do you have an alternative
method of payment?
- What
type of credit cards do you take?
- What
is the difference between Domain Parking, Domain
Forwarding, and Web Hosting?
- Who
does a registered name actually belong to, the end
user or the Registration Service Provider?
- I
heard the "WHOIS" at Internic is not in
real time. How is this different from the WHOIS
function at OpenSRS?
- What's
the difference between .com, .net, .org domain
names?
- Does
OpenSRS register in any other top level domains
(.ca, .us, .co, .uk, etc.)?
After
you register...
- I
forgot my login name and password.
- I
registered my domain, but when I look it up in
search, it still shows available.
- How
much control do domain owners have over their
domain?
- I
registered a domain name, but now Internic whois
lookup says that someone else has registered it.
What happened?
- Do
you charge if I need to make changes to my domain
or transfer my domain?
- Do
I have to host my domain name with you?
- How
do I move my domain name to a new hosting company?
- What is a domain
name?
A domain name is essentially a signpost on the
Internet. Every website you've ever been to, and
every email you've ever composed, has used a
domain name in its address. People register domain
names in order to 'stake a claim' to a particular
name -- whether for business or personal reasons.
Once a domain name is registered to a person or
company, it is that person's to use exclusively as
long as they continue to pay the yearly renewal
fee. For example, our domain name is Suresurv.com.
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- How can you sell
domain names for $20.00 when most others charge $35.00
or more?
We do not have large organization with many layers
of management, such as Network Solutions or other
Registrars. Our systems are organized efficiently
and are based on the latest virtual models. This
allows us to process your domain name
registrations with minimum demand on human
resources and pass those savings onto our
customers.
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- Once I
have a domain name, how can I make changes to it?
You can make changes to your domain name by using
our management interface at: http://www.suresurv.com/cgi-bin/manage.cgi
Bear in mind you'll need your domain's username
and password to make the desired changes.
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- Why does pricing of
domain names differ from registrar to registrar?
Suresurv.com is a direct authorized reseller of
OpenSRS. OpenSRS is a domain registrar that
competes with other domain registrars (Network
Solutions, Register.com, etc.) in the domain name
market. The Domain Registration Monopoly which
used to belong to Network Solutions, who
originally charged $50 per domain, then reduced
it's cost to $35 per year per domain no longer
exists. Due to recent demonopolizing of the
market, other companies were invited to compete
with Network Solutions for domain name
registrations. Hence different Registrars
established their own pricing models. There is no
longer a set price one Registrar has to charge.
The free market now established pricing structure
that passes the savings on to our customers.
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- What's the
difference between an Suresurv.com registered
domain name and a Network Solutions (NSI)
registered domain name?
The difference is clear - PRICE - otherwise
there's no difference between a name registered
with Suresurv.com/OpenSRS and a name registered
with Network Solutions. Network Solutions is
currently better known because they ran the first
domain registration business without competition
for a number of years and higher priced because
they have tremendous overhead and staff numbers to
maintain.
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- Registry? Registrar?
Registrant? What do these words mean?
Registrar: A "Registrar" (or
"Domain Name Registrar") is an
organization like OpenSRS or Network Solutions
that has control over the granting of domains
within certain TLDs (top level domains, like the
generic .com/.org/.net or country-specific
.ca/.us/.mx etc.).
Registry: The 'Registry' is the backend that
registrar's have shared access to. Each registrar
writes new names to a central registry database,
from which the authoritative root (essentially, a
table of all domain names on the Internet) is
built.
Registrant: A registrant is the person or company
who purchases a domain name. For example,
Jane West (registrant) registers the name
janewest.com through OpenSRS (registrar) who
in turn writes the name to the central database
(Registry).
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- Do
you provide money back guarantee?
We are a service provider to facilitate
registration of your domain. Same as Network
Solutions or Other Registrars, we do not offer
money back guarantee on domain names you register.
Same as Division of Motor Vehicles does not offer
money back guarantee if you purchase vanity
license place. Once you register a domain, you
have reserved this domain for your exclusive use
and hence are responsible for payment which covers
processing of your domain registration. We provide
money back guarantee for those rare cases when
your domain name registration does not finalize,
in those rare cases when 2 persons attempted to
register the same domain name at the same
time.
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- I do not want to
communicate my credit card number over the
internet, do you have an alternative method of
payment?
Yes we do!
- Call
our customer service line at (318)
387-5992
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- What type of credit
cards do you take?
We accept Visa, MasterCard and American Express
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- What is the
difference between Free Domain Parking, Free
Domain Forwarding, DNS Hosting and Web Hosting?
Free
Domain Parking is part of our
service if you register your domain with us,
available to you at no extra cost. This means
that your domain name will be parked on our
servers and display a parked page. The look
and feel of the "parked" page
remains the same for all websites parked on
our servers. You do not have the ability to
customize the look of the page or upload your
own web page in that web space.
Domain
Forwarding is available for $36.00 per
year.
Web Hosting
means you have a full access to your web
space, you can upload your web pages, see
visitor statistics to your own site and manage
every aspect of your site, including email
addresses at your domain name. Our hosting
plans start at $29.99 per month. We do not
host any adult, illegal, spam or objectionable
websites. As a responsible corporate host, we
do not offer "free" or "deeply
discounted" hosting packages - and for a
good reason. By being selective which clients
we host, eliminating spam, adult,
objectionable sites, WE PROTECT ALL OF OUR
CLIENTS ON OUR SERVERS from being banned from
search engines. See this quote taken directly
from one of the largest and most important
Internet search engines COMBATTING
"SPAM" : by Altavista
"If being found via search engines is
important to your business, be very careful
about where you have your pages hosted. If the
hosting service also hosts spammers and
pornographers, you could wind up being
penalized or excluded simply because the
underlying IP address for that service is the
same for all the virtual domains it
includes."
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- I forgot my login
name and password.
Your login name and password (used to make
modifications to your domain name record) can be
obtained within 24 hours by sending e-mail
to support@suresurv.com
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- I registered my
domain, but when I look it up in search, it still
shows available.
Central Internic database updates are usually
performed once a day, but sometimes it takes up to
3 days. Until the central database is updated,
your domain will show as being available, however
it is registered, and CAN NOT be reserved by
another person. Because of the delay in the
Internic database updates, occasionally someone
will register a name, and before the database is
updated, someone else attempts to register that
same name. Because the database has not recorded
the first registration, the attempt by the second
person appears to go through. When the database is
updated, it is the first person who will receive
the domain name, not the second. This only happens
rarely, but we have seen it happen with only a few
minutes between registration attempts by different
parties. If you are the first person, you never
know about the second attempt. If you are the
second, it becomes very disappointing.
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- Who does a
registered name actually belong to, the end user
or the Registration Service Provider?
Domain names are not truly owned -- they're leased
out on a first-come, first-served basis, and
remain with the initial lessee until either a) the
lessee does not renew the name, or b) a business
with a trademark of the same name demonstrates a
greater claim to the name than the lessee can
demonstrate. The question is better phrased as
'who can control the domain name'. With Suresurv.com,
the answer is the domain's Administrative Contact.
This is usually specified by the registrant during
the registration process.
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- How much control do
domain owners have over their domain once they've
signed up through an OpenSRS Registration Service
Provider?
Domain owners, in general, have full control over
their OpenSRS registered domain names. This means
that the domain owner has the power to:
a) Change admin/technical and billing contacts for
the domain.
b) Change ownership of the domain.
c) Change the nameservers that are authoritative
for the domain.
d) Create sub-users and enable them to change
some/all of the options in a, b and c above.
e) Change the password that enables a, b, c, and d
above.
As an end-user, it's unlikely you'll care to
bother with such details.
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- I heard the
"WHOIS" at Internic is not in real time.
How is this different from the WHOIS function at
OpenSRS?
WHOIS is a tool that permits people to access
information about a particular domain name.
Internic updates their WHOIS data twice every 24
hrs. This means the data it presents isn't as
up-to-date as it could be. For example, if a
domain name has transferred ownership, it's
possible this fact wouldn't be available to you
for up to twelve hours. In contrast, with regard
to names we host, OpenSRS WhoIS information is
updated in real time. If you need to be certain
that your domain name information is correct, we
recommend you use the OpenSRS WHOIS.
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- What's the
difference between .com, .net, .org domain names?
Originally, the three letter extensions after the
dot (or Top Level Domain/TLD) were meant to denote
whether the domain name was being used for
business (.com) charity/non-profit (.org) or for a
technology based company (.net). However, with the
explosion of the Internet (and specifically, the
world wide web) as a new business medium, the
lines were blurred, and companies and individuals
alike started cross-registering domains (ie.
Me.com, me.net, me.org) just to protect their
interests. Now, .com, .net, and .org names (the
generic Top Level Domains) can be used for any
purpose.
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- Does Suresurv.com
register in any other top level domains?
Currently, Suresurv.com offers registrations for .com, .net, .org as well as
.ca, .co.uk and .org.uk
and .tv.
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- I registered a
domain name, but now Internic whois lookup says
that someone else has registered it. What
happened?
Because updating of the central registration
database at Internic is not in real-time, it is
possible for two people to register the same
domain name within a short period of time, and
then the registration will be awarded to the
person who actually submitted the registration
first. With many different registrars all updating
the database, the only way to know whether you
have the registration for certain is to await the
database update. If you do not end up retaining
the registration of a domain name, charges are
refunded to you. This occurs very rarely, but does
occur.
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- Do you charge if I
need to make changes to my domain or transfer my
domain?
No, we do not have any hidden charges and you may
make any changes to your domain record free of any
additional costs.
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- Do I have to host my
domain name with you?
No, once you select your hosting company, it is
easy to move your domain to their servers. In your
domain
manager, substitute DNS name servers for those
of your new hosting service and your move is
completed!.
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- How do I move my
domain name to a new hosting company?
Please see our Domain
Management FAQ on how to change your
nameserver to another hosting company.
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